Terms
- Visitor Management System (VMS)
Software that manages the arrival, check-in, and record of visitors to a physical location.
- Digital Visitor Pass
A time-bound web page or wallet item issued to a guest, authenticating their scheduled appointment.
- Apple Wallet Pass (PKPass)
A .pkpass file — Apple's format for wallet-installed items like boarding passes, tickets, and visitor passes.
- Google Wallet Pass
Google's wallet-installed pass format for Android and Chrome, equivalent to Apple Wallet's .pkpass.
- QR Access Pass
A time-bound QR code that encodes a visitor credential, scanned at an entry point to verify the visit.
- Touchless Check-In
A visitor arrival flow that requires no shared surface (iPad, pen, paper) — the guest is recognized by a credential on their own phone.
- Pre-Arrival Communication
Information sent to a visitor before they arrive, covering directions, parking, entrance details, and what to expect.
- Visitor Log
A record of all visitors who entered a location over a given time period, with arrival and departure timestamps.
- GDPR and Visitor Data
The General Data Protection Regulation treats visitor records as personal data; hosts are responsible for lawful processing and retention.
- Visitor Journey
The end-to-end experience of a visitor from invitation through departure, treated as a designed sequence.
- Duty of Care (Visitor Context)
The legal and practical responsibility a host has to ensure visitors to their location are safe and accounted for.
- Hospitality Score
A Visitor.Place-specific rating of how well-prepared your setup is for a guest's arrival.
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